City of Kannapolis Online Utility Bill Payment

Customers who wish to pay their utility bills online, must now sign up for eCare.  eCare is our new customer account information system.  Using eCare customers may:

  • View billing and usage history
  • Access information for multiple accounts
  • Pay by Credit Card
  • Pay by Electronic Check

Log in or sign up for eCare

To sign up you will need your account number, the name on the account, and your meter number.  All this information is on your bill, so please be sure to have a copy handy when signing up.  You will also need a valid email address so the system can email your login information to you.  If you have trouble signing up, please contact Customer Service at (704) 920-4399. 

Please Note: A $2.75 convenience fee is applied to all online payments.   To avoid paying this fee please use one of our no fee payment options. The following options do NOT require a processing fee:

  • Payments made in person using a check or cash  
  • Payments received by mail
  • Automatic Bank Draft
  • Payments made through customers Online Banking options